At AKBazaar, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds may be approved and processed.
Customers may request a refund in the following situations:
The delivered product is damaged, defective, or unusable.
The wrong product was delivered.
The product significantly differs from the description provided by the seller.
The order was canceled successfully before shipment and payment was already completed.
The product was not delivered within the promised period due to seller-related issues.
Refund requests may not be approved in the following cases:
Change of mind after successful delivery.
Products damaged due to misuse or improper handling by the customer.
Products that have been used, altered, or damaged after delivery.
Products marked as non-returnable or non-refundable.
Digital products, downloadable content, or special promotional items unless otherwise stated.
Customers must submit a refund request through the AKBazaar platform within the applicable return period.
The request should include:
Order Number
Reason for Refund
Supporting Photos or Evidence (if applicable)
AKBazaar and the seller may review the request before approval.
Once approved, refunds will be processed to the original payment method or another approved method.
Refund processing times may vary depending on:
Payment Gateway
Bank Processing Time
Financial Institution Policies
AKBazaar operates as a marketplace connecting customers and vendors.
Refund decisions may involve coordination between AKBazaar and the respective seller based on available evidence and platform policies.
AKBazaar reserves the right to modify this Refund Policy at any time without prior notice.
